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Customer Feedback Survey

Wieland strives to meet its customer’s quality expectation and its own internal ISO quality requirements. By honestly answering the following questions, you will help our firm in future endeavors, plus fulfill a requirement for our ISO 9001:2008 certification.

“It is only because of our customers that our company exists.”
Craig Wieland, President

Photograph of a building surrounded by trees, in an autumn setting.

Name(Required)

Email(Required)

Your Company/Organization Name(Required)

Project Name(Required)

Please use the scale below to rate your responses and your score.
Rating: 1 = poor 2 = below average 3 = average 4 = above average 5 = excellent

1. Overall, please rate your degree of satisfaction with WIELAND's construction management process and program:(Required)

N/A

1

2

3

4

5

If score is Poor or Below Average, please provide comments and/or explanations(Required)

2. Please rate your impression of WIELAND's Quality Program and its effectiveness in providing quality results on your project:(Required)

N/A

1

2

3

4

5

If score is Poor or Below Average, please provide comments and/or explanations(Required)

3a. Please rate your Project Manager’s responsiveness to your inquiries into project details.(Required)

N/A

1

2

3

4

5

If score is Poor or Below Average, please provide comments and/or explanations(Required)

3b. Please rate your Project Manager’s attitude and aggressiveness in solving problems that came up during the project.(Required)

N/A

1

2

3

4

5

If score is Poor or Below Average, please provide comments and/or explanations(Required)

4a. Please rate your Site Superintendent’s responsiveness to your inquiries into project details.(Required)

N/A

1

2

3

4

5

If score is Poor or Below Average, please provide comments and/or explanations(Required)

4b. Please rate your Site Superintendent’s attitude and aggressiveness in solving problems that came up during the project.(Required)

N/A

1

2

3

4

5

If score is Poor or Below Average, please provide comments and/or explanations(Required)

Question #5 pertains to WIELAND by a WIELAND Marketing Representative. If not applicable, please choose N/A.

5. Please rate the degree to which the concepts, budgets and expectations presented by WIELAND's marketing/sales representative matched the final project:(Required)

N/A

1

2

3

4

5

If score is Poor or Below Average, please provide comments and/or explanations(Required)

6. Would you hire WIELAND again if you were planning another building project:(Required)

N/A

Yes

No

If No, please provide comments and/or explanations(Required)

7. Would you write a letter of recommendation, on your organization’s letterhead, on behalf of WIELAND? (if already done, please choose N/A):(Required)

N/A

Yes

No

If No, please provide comments and/or explanations(Required)

8. Please provide any other comments you have in the space provided:

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